Customer Success Architect at Neo4j

Location: US, Li-Remote, LI-SK1

Description: "As a Customer Success Architect (CSA) you will serve as a primary technical advisor for assigned accounts."


  • Minimum 2-5 years experience in a customer or account management role
  • Strong Customer facing experience with exceptional relationship and trust building skills
  • Proficient in controlling customer situations, setting customer expectations appropriately, and creating resolution plans, as necessary
  • Demonstrated ability to understand business issues and processes and to articulate the business context of the Neo4j solution
  • Excellent interpersonal communications and technical/business writing and presentation skills.
  • Demonstrated ability to analyze time-critical situations, skillfully negotiate and problem-solve
  • High level of initiative, energy and ability to work well in a team environment
  • Hands-on experience in Java or JVM based technologies, with full life-cycle product implementation experience
  • Possess demonstrated proficiency in Linux (primarily) and Windows (secondary) environments (#1 and #2 most common OS’s, respectively).
  • Ability to work independently.

Link: Multiple openings, see each of:

Contact Information: Please see the listing on Lever.