we are facing connection issues with the C# driver connecting to GCP Aura. Once in a while, we do see the following error in the app logs. Thanks for helping out!
- Microservice developed in ASP.NET 5
- Neo4J Aura on GCP
Failed to acquire a connection from connection pool for server with URI `neo4j://GCP_ID.production-orch-0001.neo4j.io:7687/` as this server has already been removed from routing table. Please retry your query again and you should be routed with a different server from the new routing table. You should not see this error persistently.
public Neo4JRepository(ILogger<Neo4JRepository> logger, IConfiguration configuration)
var username = configuration["Neo4j:Username"];
var password = configuration["Neo4j:Password"];
var uri = configuration["Neo4j:Uri"];
var authToken = AuthTokens.None;
if (!string.IsNullOrEmpty(password) && !string.IsNullOrEmpty(username))
authToken = AuthTokens.Basic(username, password);
_driver = GraphDatabase.Driver(uri, authToken);
_logger = logger;
public async Task CreateRootNode()
var session = _driver.AsyncSession();
// Write transactions allow the driver to handle retries and transient error
await session.WriteTransactionAsync(async tx =>
// The real work is done here.
catch (Neo4jException ex)
_logger.LogError(ex, "Error occurred by creating .....");
We are also facing the same exact issue sometimes intermittently, Help will be appreciated.
This was linked to network configurations on TCP level. Setting
MaxConnectionLifetime==8 minutes should help.
We are facing a similar issue with a causal cluster though.
Did the above setting help is resolving the issue?
I guess yes, cause this is affecting the C# driver and not directly any cluster related setting.
Hey, @marian.zoll Thanks for your answer and sorry for the late reply,
After some period of inactivity, I am getting two kinds of errors one is "Failed to acquire a connection" and another is "Failed after retried for 6 times in 30000 ms. Make sure that your database is online and retry again"
I solved the problem by watching the ServiceUnavailableException exception, if there is such an exception then I reestablished the connection
I also included the following today to see whether the occurrence of such exceptions comes down. I will watch it over and update it.
Driver = GraphDatabase.Driver(Url, AuthTokens.Basic(UserName, Password),
Hi @chandarmk did you changes work? I'm having the same error.
@ciaran.byrne1 Sorry for the late reply, Yes that did the trick i.e it worked. I tried reinitialization (only once) after such exception and it solved lot of connectivity problems
I also contacted their support and it seems they is a problem with the C# driver and they are working on it.